November, 2022 Update: 

Thank you for visiting shop LUX decor! Due to the ongoing global shipping and supply chain disruptions, we are experiencing fluctuating shipping timelines and longer than expected delays, particularly for larger items. We will continuously update our clients on delays to the best of our abilities and every product on our site should have an estimated shipping timeline for your information, though you may contact us at anytime for more up to date information on the timeline for a certain product at: shop@lux-decor.com.

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shop LUX decor ships all items listed on this website across Canada.

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shop LUX decor is located in Montréal, Canada and charges the sales taxes (GST and QST) applicable to Quebec. Orders shipped outside of Quebec are charged HST and GST. We do not ship outside Canada of at this time. We do not ship to P.O. boxes. If you live outside of our typical shipping area please contact us and we can provide a quote for shipping to you. 

 

 

Lead Times

Smaller pieces and decor items are stocked at our warehouse and ship within 5-10 business days of order placement. Lighting, furniture, rugs and large art ship from the manufacturer. Each item and manufacturer have specific shipping lead times. For your item's lead time, please view the “Shipping information” tab on your item's product page or contact shop@lux-decor.com.

Once your item is shipped, you will receive a tracking number to use to follow your package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates.

 

Standard Delivery

Decor pieces and smaller items are shipped via Courier (Canada Post, UPS, FedEx, etc.). 

Some of our larger items are considered oversized and may be shipped with a freight carrier or by selecting our White Glove service (see section below for details). Please note standard delivery is doorstep only. Courier delivery personnel do not enter your home. Building deliveries are dropped off in the lobby.

Other than beds and dining tables, most of our larger furniture pieces come fully assembled. It is important to take the necessary measurements to verify that all boxes or items delivered are able to fit into tight spaces such as stairways, elevators, and doorways. Additionally, ensure that you are capable of lifting every item you have ordered or that you have the proper assistance to move objects into their new home.

Please contact us at shop@lux-decor.com to upgrade to White Glove Delivery if you are unable to do so. 

 

White Glove Delivery Service

White glove delivery is available in the Montreal region and includes unpacking, minor assembly and garbage removal.  Items are delivered directly into your home. Additional charges may apply for rural locations, buildings or any other complex deliveries. We work alongside you to schedule your perfect delivery date and gather all relevant information for our delivery team. Please ensure that your entrance or building is ready for our team upon arrival and that there is nothing blocking or preventing a seamless delivery process. We ask that you also inspect items for any damages before the delivery team exits (see damages and returns policy). Please contact us at shop@lux-decor.com with any questions.

Oversized Items Delivery (Outside Greater Montreal Area)

Oversized items are categorized based on the dimension and weight of the decor piece. Orders containing oversized items are given a custom calculated shipping estimate, which will be provided to you within 72 hours of placing your order. If the shipping estimate is not to your satisfaction, you have the option to cancel your order for free. Orders will not be placed until confirmation is given. For additional details or a quote before you place your order please contact us at shop@lux-decor.com with any questions.

Order Notes

To ensure the smoothest possible delivery, please provide all relevant delivery details prior to your delivery date. For example: “No elevator available”, “Please do not ring doorbell”, staircase dimensions, specific floor if you live in a building, etc.

Please e-mail all relevant delivery instructions to shop@lux-decor.com or specify at checkout.

 

Free Local Montreal Pickup 

We offer free local pick up from our Montreal location. Items that we do not have in stock will be subject to shipping delays. Once your items arrive at our warehouse, your order will be ready for pickup within 2-4 business days. We will contact you when your order is ready. Pick up should be made within 5 business days of being notified.

 

Shipping Fees and Additional Costs

Please note that calculated shipping costs at checkout are estimates. For larger items (weight and/or size), additional shipping costs may be needed. If an extra charge on your order is required to have it shipped, we will contact you with a quote as soon as possible.

 

 

Rural Locations

Rural locations are subject to additional shipping charges. We will contact you with a new quote if the rate is increased for your delivery location.

 

Delays

Delays in shipment or delivery can be caused due to holidays, busy season, weather or various other reasons. These delays are out of our control and can push the delivery window past the 2-4 weeks or lead time given at the time of ordering. We ask for your patience during these times as we do our best to ensure all items get to you as quickly as possible! White Glove delivery typically is scheduled for one delivery window. Should items be pushed to a further backorder date the second delivery fee will be waived. 

 

Stock

At shop LUX decor, we keep our showroom and warehouse updated with our designer curated selection of products. We feature many of these in stock items on our website. However, since stock can diminish quickly, in the event that your order is out of stock, we will contact you with an updated shipping timeline. If the items on your order are going to be re-stocked at a date that is further than expected, we will refund the specific items and/or the full order, depending on your preference. Our shop LUX decor team and designers are here to offer similar suggestions to replace your out-of-stock option as well. You can always use the chat function on the website or e-mail shop@lux-decor.com for stock levels on the products you are interested in.