We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We have a 20% restocking fee which is applicable to all returns (excluding damages). If any return is received at LUX in a condition which is deemed further damaged than originally delivered, this item is no longer subject to a full refund.
To start a return, you can contact us at email@example.com. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Yes. We charge a 20% restocking fee which is applicable to all returns (excluding damages). If any return is received at shop LUX decor in a condition which is deemed further damaged than originally delivered, this item is no longer subject to a full refund.
Orders may be canceled within 48 hours of payment. It is possible that an order has been processed and shipped within 48 hours, in this case, shipping is non-refundable, and it will be your responsibility to have the item returned to shop LUX decor.
If an item is special order and the 48-hour period has passed, the order may still be subject to be cancelled if the items have not been shipped.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. That way we can solve the issue as soon as possible.
Damages which occur during transport will be evaluated and we will act accordingly. Damaged products during transport are unfortunate and we will do our best to ensure you receive the product you had envisioned for your space. Please report any and all damages within 24 hours of receiving your items with photos to firstname.lastname@example.org.
If you have received our White Glove delivery service, please have photos taken of the damages and return the items with our drivers.
Certain types of items are non-refundable and cannot be returned, such as:
- Perishable goods
- Special order items
- Custom products (custom fabrics or personalised items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards
Please get in touch if you have questions or concerns about
your specific item.
Certain products may have variations in design due to the materials they are made from. These product materials include but are not limited to: marble, natural rope/rattan, wood. Variations and slight imperfections in these products are not considered damages and are considered exceptions to our refund policy.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.